LEC Products Shipping and Return Policy
LEC Products Inc. uses many package and LTL Freight companies to deliver its products.
LEC Products always utilizes the most time and cost-effective carriers. Due to geographic constraints and competitive reasons, some carriers are not considered for certain deliveries. This decision is left to the discretion of the shipper. If the purchaser has an account or negotiated discount / relationship with a specific carrier, it is their obligation to indicate in writing on the purchase order (or notes submitted with the order) how they would like the item(s) shipped. Purchaser must indicate their account number and preferred method and speed of shipping. All invoices on customer-directed shipment methods will be handled between the purchaser and preferred carrier. All shipments originated by LEC Products will be considered FOB shipping point, and the purchaser will be responsible for all freight/shipping charges related to the order, unless other arrangements have been made with LEC Products in writing prior to shipment of said order.
LEC Products will assume there will be adequate facilities and equipment to unload products at the purchaser’s location or the designated shipping destination. It is the responsibility of the purchaser to unload/remove from the carrier. If, by chance, there are special requirements at the receiving destination, these requirements will be conveyed to the shipper prior to shipment, i.e. curbside delivery, liftgate. Shipping quotes will be provided prior to shipment upon request.
LEC Products Inc. shall bear no liability for loss, damage, or delay during shipment.
Purchasers are always welcome to pick up items at the manufacturing / warehousing location during normal business hours.
RECEIVING/CLAIMS
Upon arrival of shipment, it is the responsibility of purchaser/receiving personnel to inspect the shipment before removing from carrier’s vehicle. If damage is visual, indicate this on the carrier’s shipping documents, and require that the carrier’s driver notate the damage. If concealed damage is noticed during unpacking of units, call the carrier immediately, and request concealed damage be included for shipment. If damage is not indicated on the bill of lading or carrier shipping documents, a claim will not be honored by either the carrier or LEC Products. If there is damage and it is indicated on the shipping documents, please call LEC Products and send a copy of shipping documents so we may assist in the negotiations with the carrier. Do not refuse shipment, as this will only cause delays in getting the claim finalized and acceptable replacement units being sent to the purchaser.
RETURN POLICY
LEC Products will accept returns within 14 days of receipt of merchandise. Purchaser will be required to receive RMA in order to return any merchandise. Items that are to be returned must be in original packaging in new, sellable condition. Inspection at LEC Products will occur within 3 days after receipt of goods. Purchaser is responsible for all shipping or return costs and any loss or damage during return delivery. A 20% restocking charge will apply to all returned merchandise that was ordered incorrectly or item not required after received by purchaser. Any items that are returned not in brand new, sellable condition (including packaging) will be subject to an additional 10% restocking fee.
LEC Products top concern is that the purchaser receives the product purchased is received timely and in perfect condition. If for some reason that does not occur, we are here to help in any way we possibly can, just call or send an email and we will respond accordingly.